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1.0

Placed an order and recieved it in a timely manner, one day before estimated delivery, was excited thought forsure I will do business with them again.... and then I opened the box.

None of the bottles have lids!!! I mean really, who ships out water bottles and conveniently leaves the lids off? So I contact CS via chat, claim sent noted that I would need the lids before the next Tuesday, called the next day (Friday) to make sure claim was sent in amd was told to email pics of order for the claim. So I did.

Called monday to get status to make sure I would get the lids before the next day and i was assured they were working on it and I would get them. Was told by two different CS reps that I would get a phone call and/or email as soon as there was an update. Nothing...

still waiting. So now its TUESDAY and the lids are just being sent out TODAY so obviously I will not get them today....

Have yet to speak to a manager bc they are always busy with something else.....

Reason of review: Order processing issue.

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