I purchased 100 shot glasses for my baby shower. The date was April 8th.
I called to tell them the date in the proof was April 11th. The said since I approved a proof, there was nothing they could do. No refund, no partial refund,no credit,no nothing..even though their policy states otherwise. I even got an email from Richard Manglicmot, who asked me to forward some images to him so he could process a refund.
After submitting the images, and after reviewing the recorded call confirming he said I could get a refund, they still refused to give me a refund. I was out $200+ , with my baby shower coming. I reordered the shotglasses with the correct date. I still had 100 shotglasses with the wrong date.
(What am I supossed to do with those?!) Discount mugs refused to give any money back. I will never do business with themagain.
Just what I need, to be short $200+ before my baby comes!!! Horrible customer service!!!!!
Product or Service Mentioned: Discountmugs Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.