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Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Value for money

I had been doing business with Discount Mugs for years. Unfortunately, I will no longer be using them.

They recently shipped me a product which was printed in the wrong color (Black on Royal Blue instead of white on royal blue). They claim that I accepted a proof, which I never saw, for the black ink. Considering we have placed similar orders 5 times with Discount Mugs, I was offended by their paltry offer to refund me only $65 on a $277 order. The order should have been replaced, next day, free of charge.

That would be how a professional company handled it. Long story short, I'll never do business with them again. P.S.

- your online designer is extremely buggy. Fix that and you might retain more customers.

Product or Service Mentioned: Discountmugs T-shirt.

Reason of review: Order processing issue.

Monetary Loss: $277.

Preferred solution: Full refund.

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