I had been doing business with Discount Mugs for years. Unfortunately, I will no longer be using them.
They recently shipped me a product which was printed in the wrong color (Black on Royal Blue instead of white on royal blue). They claim that I accepted a proof, which I never saw, for the black ink. Considering we have placed similar orders 5 times with Discount Mugs, I was offended by their paltry offer to refund me only $65 on a $277 order. The order should have been replaced, next day, free of charge.
That would be how a professional company handled it. Long story short, I'll never do business with them again. P.S.
- your online designer is extremely buggy. Fix that and you might retain more customers.
Product or Service Mentioned: Discountmugs T-shirt.
Reason of review: Order processing issue.
Monetary Loss: $277.
Preferred solution: Full refund.