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Do not order from this company. Save yourself time and headache. We ordered from Discountmugs in the past and had a so-so experience. The reps were fighting over commission. We had called and inquired about making an order and the rep we talked to emailed us. We then...
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1.0
I didn't like
  • Communication and delivery
#1261727
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Discountmugs - Horrible, garbage!!
I ordered 1000 pint glasses with logos for a fundraiser. ALL of them are garbage. The logos are slapped on and already coming off out of the box. Every single glass is coated in glue. Drips, or wipes, or fingerprints. You can feel the glue when you're holding the...
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1.0
I didn't like
  • That i ever had anything to do with your company
#1256911
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Placed an order and recieved it in a timely manner, one day before estimated delivery, was excited thought forsure I will do business with them again.... and then I opened the box. None of the bottles have lids!!! I mean really, who ships out water bottles and...
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1.0
#1256191
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I placed an order of 150 lunch bags for my church's mothers' day event on April 18th. By now, I have half order sitting in church floor while I'm typing this review. My order was supposed to be delivered to me between May 7-8 but it had never happened. Yesterday I...
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Anonymous
Tiffany R

Our order delivery date also shows May 7-8, 2018. Our order was placed OVER a month ago and guess what? Just guess? We haven't received anything! Everytime we contact them we ...

1.0
#1254066
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I placed an order using online chat helping me along the way. A few days later they told me there was a problem with my artwork, so I reviewed that. The order date was pushed back past my event date. Then they asked me for $40 extra for rush shipping to get it in time....
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Anonymous
Randall

The problem is that you expect your lack of preparation and lead time to become someone else's emergency. This is not always possible although a vendor should be able to tell ...

#1241450
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Placed an order and asked multiple times and two different reps if the project can be completed and received by our due date. They said no problem, we have enough lead time that you don't even need to rush the order. Perfect! A week later I don't even have the proofs...
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#1232909
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Discountmugs - Lack of Customer Service, False Promises, Does NOT deliver
I order branded beach bags for my company's trip on Monday, April 2. The bag that I ordered was a 24 hour production item as I needed them no later than April 9th and wanted to ensure I received the product in time. During checkout I upgraded the shipping to overnight...
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1.0
I didn't like
  • Communication
#1228294
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Discountmugs - Defected Notepads
Discountmugs - Defected Notepads
I have ordered 500 notebooks for Tradeshow that we will be attending in a week and I have to say I am pretty disappointed on the quality of work and customer service DiscountMugs has provided me. I received 152 notebooks that are defected and all 500 of them the print...
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1.0
#1227882
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Discountmugs - Awful Customer Service & Terribly Cheap Products They Don't Stand By
We ordered mugs and received them on January 31st 2018. The graphics on the mugs are already starting to chip off. We paid over $200 for these so i'm quite disappointed that they aren't holding up at all! I contacted customer service and they literally told me that it...
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1.0
I didn't like
  • Poor workmanship
#1211011
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Discountmugs - Worst company’s to order from

Discountmugs - Worst company’s to order from
Place and order they 3 weeks they mess the order up I spoke to Liz about the order she said that they will redo the order and sent it back one day before the event got an email that the machine broke down which was all lies do not used this company else u will be very disappointed
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1190514
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