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I ordered two seta of koozies for an event i was hosting. From start to finish the process was a complete disaster. I followed the online instructions exactly, uploading my own custom logo and i received a completely different product than what was shown and approved...
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1.5
#1324448
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Discountmugs - Horrible experience

Discountmugs - Horrible experience
Don’t buy from them! I ordered 500 cups with my logo on them. On the bottom of the cup it states that you can wash them on the top rack and take a look at the photo. I called and they told me that on the website it states not to wash them so they will not refund any of my money. Unbelievable. I can’t even use them!
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff
Value for money
#1319925
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“First, I was assured my order would arrive long before I needed them. Long after I ordered, and a few days after I should have gotten my shirts, I called them and was told my 30 t-shirts were still in production. I spoke to a supervisor and was assured they would be...
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1.0
I didn't like
  • Everything i never received anything from them except stress
#1317648
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Discountmugs - Worst experience ever

1/3 of my order was either damaged or wrong when it showd up. I tried emailing, leaving a claim ticket online, chatting theough text, amd calling customer service. Nothing worked. This company is a complete scam.
1.0
Details
Diversity of Products or Services
#1315388
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I ordered mugs for my Restaurant, after 2 days the logo was peeling off. Called them to complain and after about 1 month of talking to 3 different reps they finally sent me replacements. I received replacements timely. However same problem. So they gave me credit and...
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2.4
I liked
  • Pens
I didn't like
  • Customer service or mugs
#1311529
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Placed an order over a month and a half ago, steel haven't received my order. The order was suppose to arrive on June 22nd, 2018. This is July 16th and it still hasn't been delivered. I then called them, and they told me that there was a problem and that they would...
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2.4
I liked
  • Price
I didn't like
  • Service
  • Customer service
  • Change of delivery date no prior notice
#1304956
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Only half the order was delivered. We received one pallet of boxes that was supposed to contain 850 custom-printed mugs, but when we broke it open after it had been at our receiving warehouse for about 2 weeks, we found that there were only about half that number. I...
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#1303542
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I ordered Koozie beer sleeves in a custom color and logo. I was getting them for a golf tournament. I ordered them on June 24 and the website said they would be delivered by July 9. Fine tournament is July 16. Oh and when I put in the order I confirmed the proof within...
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1.2
#1302112
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I ordered a dozen T shirts, up loaded my own company logo design for the front, and a grey 8"x10" image for the back. I ordered 5 different sizes. First they send me a proof with the Images flopped, when I chat with them and asked them to correct the image issue, they...
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1.5
I didn't like
  • Communication
  • Promised a refund never got it
  • Customer service
#1295494
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Do not order from this company. Save yourself time and headache. We ordered from Discountmugs in the past and had a so-so experience. The reps were fighting over commission. We had called and inquired about making an order and the rep we talked to emailed us. We then...
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1.0
I didn't like
  • Communication and delivery
#1261727
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