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Discountmugs - Poor Quality Products - Doesn't Match "Durable" Description
Discountmugs - Poor Quality Products - Doesn't Match "Durable" Description
I had a terrible experience with DiscountMugs and HIGHLY discourage you wasting your money with them. I ordered 24 mugs for my wedding with a big part based on the "Highly Durable" claim on their site that states: "We only use the highest quality materials, meaning our...
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2.4
I didn't like
  • Quality of products vs description of products
#1451094
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I've placed a grand total of three orders with DiscountMugs. Of those three orders, every single one has required some correction on the part of the company. The first order arrived one case short. The company manufactured the missing shot glasses and got them to us...
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2.1
#1447360
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Discountmugs - Did not deliver even with expedite service

Paid for Expedited Service with guaranteed date and the company didn't meet the date of my event. Recommend going with a company that meets their guarantee or makes it right other than an apology. I will never buy from them again
#1429006
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Discountmugs - Very unhappy customer

Discountmugs - Very unhappy customer
Received 100 pens with imprint crooked smudged lines through phone number and city. Was told to send as many pictures as I could so when I did they then said I needed to send group picture. Very unprofessional company
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Value for money
Website
#1420981
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Discountmugs - Missed Deadline With Expedited Service

Paid for Expedited Service with guaranteed date and the company didn't meet the date of my event. Recommend going with a company that meets their guarantee or makes it right other than an apology.
#1410741
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Discountmugs - Received the wrong mugs
Discountmugs - Received the wrong mugs
I ordered 24 red 10 oz diner mugs imprinted with a logo and was excited to receive them in the mail. However when I received them there were only 17 of them, they were the 12oz size and a different mug shape to the "proof" I had approved in the website. This was a real...
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Anonymous
Anonymous

She gave you the details that were important. They needed you to send the information they requested to determine what the next step would be. If you would provide them the in...

2.3
#1409648
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I placed an order for 75 stemless wine glasses. My committed delivery date was Nov 8-9 2018. I had an event scheduled on Nov 16th 2018. All the way up to the committed delivery date the site claimed “We got this”. I realized when the product did not arrive and they...
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#1402705
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Our military organization ordered from them. Buyer beware! they steal credit cards and will charge shipping cost and never return the money. They will ship out LESS than their minimum order, so basically they steal. They will not resolve our shipping cost. Paid $166...
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#1392343
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DiscoutMugs lost our order. None of their customer services is willing to help. The first customer service simply emailed us back and ask us "do you want us to redo the order?" after two days. We find it unacceptable because it is not our responsibility to "redo" the...
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#1392241
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We bought glasses recently for a wine/ beer tasting community event. The point of the event was for the people to take home a glass to keep us top of mind. While hand-washing a few of the glasses people used but left behind, the logo started peeling off. The few we...
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#1387420
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