Discountmugs Reviews

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New Reviewer

Super Disappointed!

Super disappointed with this company. I ordered these cute ornaments to decorate our company tree and to give out to our employees and family on a drive thru Christmas Party. They did not arrive when they said they would, I called and they said they would put a rush, and then they still did not arrive. Called again today and they said now the ornaments order has been placed on hold. I asked why and they said well you needed them on the 5th... do you still want them? They will arrive after Christmas. Started this whole process in early November and now we are stuck. Super disappointed... plus, I would not have even known they weren't going to arrive if I had not called them.

User's recommendation: Go somewhere else... you will just waste your time.

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ID
#2318672 Review #2318672 is a subjective opinion of poster.
Pros
  • Easy to order
Cons
  • Never received the product
  • Never let me know they put my order on hold
  • Left me on hold for 20 minutes then disconnected me twice
Loss
$450
Preferred solution
Full refund

Worst.Vendor.EVER

Too frustrating to detail, I have just enough energy to give 1 star (only because zero isn't an option)
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ID
#3162622 Review #3162622 is a subjective opinion of poster.
Cons
  • Every-single-thing
Back in August of 2021, I order thirty-six (36) cobalt blue coffee mugs for a Fiftieth College Reunion. The printing was in bright yellow and placed on opposite sides of the mug. I presented at least one each to my classmates and everyone was thrilled with this small...
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ID
#2971421 Review #2971421 is a subjective opinion of poster.
Location
Atlanta, Georgia
Placed a order for 110 golf divot tools (blank) on Sept 3rd. Paid extra shipping for guarantee delivery Sept 7th. Golf tournament was Sept 12 and i needed to engrave on divot tools. They finally showed up on Sept 17th after the tournament was over. Emailed sales rep on...
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ID
#2889639 Review #2889639 is a subjective opinion of poster.
Location
North Platte, Nebraska
New Reviewer

Ripped off from buying mugs

You don't want to get ripped off! This company will take your money and run. We ordered promotional items worth $20,000 and shipping was a whopping 800 bucks. But they never sent us the goods - instead, we received someone else's order of mugs with Remax Real Estates logo. When we contacted them about this problem, they either dodged our calls or gave us a runaround. In the end, they offered us a lousy $75 store credit and 108 free mugs. Mind you, this after spending a $20,000 order. Where did that money all go?? POCKETED. They refused to do anything else for us after receiving our complaints over four times- what kind of customer service does this offer? Avoid at all costs!!!Avoid

User's recommendation: Avoid this company.

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ID
#2608502 Review #2608502 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Beware

The company's refusal to help after we had spent up to $28,000 with their store is a disappointing outcome. We now have an order of what was supposed to be for 800 mugs with the wrong logo! Their resolve was to offer us a lousy $75 store credit and 108 free mugs. $28,000 WAS STILL POCKETED BY THIS COMPANY!! Lets also not forget the time they have ran us around by refusing to answer our calls or giving us a runaround whenever you can get an actual person on the phone! YOU WILL GET ROBBED IF YOU DO BUSINESS WITH THIS COMPANY!! AVOID AT ALL COSTS!!!BewareBeBuyer Beware
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ID
#2608444 Review #2608444 is a subjective opinion of poster.
Cons
  • Customer service or mugs
  • Customer service is a joke
  • Promised a refund never got it
Loss
$28000
Preferred solution
Full refund

Ripped us off

We are a marketing company, and we recently had an issue with our order for promotional mugs. Weve spent up to $28,000 in their store so far, but when the wrong logo got sent in shipment, they offered us only 108 mugs of merchandise as compensation! No customer service skills whatsoever... I do not recommend this company at all!!

User's recommendation: DO NOT USE THEM!!

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ID
#2603576 Review #2603576 is a subjective opinion of poster.
Location
Chicago, Illinois

Ripped off for thousands of dollars

This is the worst customer service that we have ever seen. We've been trying to get the wrong logo on our promotional mugs replaced for weeks now and their response has always been "no." They offered us 108 replacement mugs, but only $75 store credit when we spent up to $28k with them? What kind of company refuses to help someone that they owe so much money too?! This company's customer service really needs some improvement, because it seems as though they refuse any responsibility or accountability in fixing mistakes! WORK WITH THIS COMPANY, AND YOU WILL LIKELY GET ROBBED!

User's recommendation: Unless you want to get robbed.

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ID
#2603555 Review #2603555 is a subjective opinion of poster.
Loss
$28
Preferred solution
Full refund
New Reviewer
This is a cautionary statement about the consequences of trusting shoddy companies, and how they can wreak havoc on your business. Our company recently placed a $20k order for promotional mugs with this company because their prices appeared unbeatable! Shipping was...
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ID
#2603549 Review #2603549 is a subjective opinion of poster.
Loss
$28000
Preferred solution
Full refund
New Reviewer

Color in logo incorrect after confirming.

I ordered shirts from this company. After I placed the order I emailed them to confirm that the color in my logo is orange and not red. They assured me that the color would be orange. The shirts arrive and the shirts have red and not orange. I emailed the company and requested that they make the order correct. They declined my request and offered me a $25 credit towards my next order. I sent them a copy of the email and pictures of the shirts and they still declined to make the order correct. Don't use this company.
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ID
#2481140 Review #2481140 is a subjective opinion of poster.
Loss
$350
Preferred solution
Full refund
New Reviewer

Never use this company

Discountmugs - Never use this company
Discountmugs - Never use this company
Pure junk! I received a beautiful full color proof as in the image of this complaint. I approved the proof. What I received was a blurry all black piece of junk. When I emailed the complaint, they said "Even though you upload a full color logo on the Design lab, the system will only read 1 color. " I tossed all of them in the trash.
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ID
#1718901 Review #1718901 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$405
Preferred solution
Full refund
New Reviewer

Absolutely Horrible! DO NOT do business with them

Ordered items and paid to have them expedited so they would arrive today for an event tomorrow. Item was out of stock and no one ever contacted me to inform me of this so we could possibly change the order. This company is terrible
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ID
#1664734 Review #1664734 is a subjective opinion of poster.
Cons
  • That i ever had anything to do with your company
  • Not getting the product i needed
Reason of review
Poor customer service
Loss
$1500
New Reviewer

Damaged product

Half of the shipment came damaged, and the writing was smeared
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ID
#1654821 Review #1654821 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Damaged or defective
Preferred solution
Full refund

Crap Customer Service - Booo

I call about delivery times. I am 2 weeks out from my date I need mugs. They say "we can not guarantee a ship date, if we are late too bad we are not responsible no returns. Then they said to pay for rush +$199 for rush and still no guarantees on the date. It will come around the date. What horrible customer service and turn around times. Carp business practices.
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ID
#1636034 Review #1636034 is a subjective opinion of poster.
Product
Discountmugs Mug
Pros
  • Selection
Cons
  • Poor poor ship dates and no guarantees
New Reviewer

Frustrating

Super frustrated with Discount Mugs, tried to reorder an item, did not apply the savings, then AFTER entering CC details and submit - you get taken to a new screen asking for your quote no???? Finally after about 20 mins and demanding a phone call via the call center - which did respond, we placed the order telephonically. Then they email you a paid invoice - FOLLOWED by another email asking you to pay AGAIN. Don't think we will reorder from them again, unless they fix their customer order portal
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ID
#1622891 Review #1622891 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer
Please read before using them for your important event. My event was scheduled for a Friday. I ordered 60 pieces to be delivered in plenty of time. When I hit check out - the delivery date bumped up to my event date. I was concerned, so I contacted customer service....
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ID
#1592478 Review #1592478 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service is a joke
  • Delivery
Reason of review
Problem with delivery
Preferred solution
To warn others of your poor service

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