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Our military organization ordered from them. Buyer beware! they steal credit cards and will charge shipping cost and never return the money. They will ship out LESS than their minimum order, so basically they steal. They will not resolve our shipping cost. Paid $166...
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#1392343
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DiscoutMugs lost our order. None of their customer services is willing to help. The first customer service simply emailed us back and ask us "do you want us to redo the order?" after two days. We find it unacceptable because it is not our responsibility to "redo" the...
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#1392241
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We bought glasses recently for a wine/ beer tasting community event. The point of the event was for the people to take home a glass to keep us top of mind. While hand-washing a few of the glasses people used but left behind, the logo started peeling off. The few we...
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#1387420
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I ordered 2,000 cups on 9/26 for an event on 10/5-10/7. I paid for a rush fee on two different designs and was guaranteed that I would have the cups by 10/3. I received an email on 10/3 that my cups were scheduled for delivery on that same day. However, when I clicked...
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1.0
I didn't like
  • Item not completed as ordered-not consistent with proof
  • Delivery
  • Customer service sucks
#1377502
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I ordered 100 personalized koozies for my parent's surprise birthday party on 08/10/18. My parent's were turning 70 & 75 this year and my dad is an avid koozie collector, I thought this would be perfect! After ordering, I was given a delivery date of 08/21/18. When...
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1.5
I didn't like
  • Everything i never received anything from them except stress
#1372058
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Discountmugs - DiscountMug- Major Disappointment
Discountmugs - DiscountMug- Major Disappointment
Discountmugs - DiscountMug- Major Disappointment
Discountmugs - DiscountMug- Major Disappointment
September, 2018 I just ordered & received 100 knit hats with an embroidered logo. The process seemed smooth, until I received the hats. The hats had some writing and a two-tone logo, everything on the proof looked perfect, the order confirmation looked perfect, the...
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5.0
I liked
  • Quality
I didn't like
  • Item not completed as ordered-not consistent with proof
#1362340
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I tried to calla and emailed the customer service a lot of times to cancel my order because they gave me a price that is not the same with what they deducted on my card, but then again they denied that I called to cancel my order SCAM!!! An agent also told me that when...
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1.0
#1362053
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Discountmugs - The worst customer service you'll ever experience
I ordered 50 tote bags imprinted with the logo of the not-for-profit green chemistry group (Green Chemistry Initiative, see photo) I'm a part of and we received the bags with someone else's logo on them (My CoLab Dance, see photo). This was not our logo in the wrong...
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#1360110
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Discountmugs - Worst experience and quality
Discountmugs - Worst experience and quality
All our glasses came wrong color. Then the logo completely peeled off each glass! I ordered 288 glasses so it was a big investment worth of mugs. Every single mug was defective as we went through the box trying t find ones that the logo did not peel off. I emailed a...
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#1360044
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Discountmugs - Very bad printing
Discountmugs - Very bad printing
Discountmugs - Very bad printing
I've bought gym bags as a promotional material and gift for my clients, what a waste of money and company image! Bag is OK. Cheap, but fine. Very, very, very bad printing. It started peeling off after using it literally 5 times. Now, I have bunch of bags I won't be...
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2.9
I didn't like
  • Bad quality of printing
#1357275
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