Cayce, South Carolina
1 comment
1.2
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website

I will never purchase from this company again. I was a repeat customer, and last year I was satisfied with my purchase. I purchase personalized pint glasses as commemorative party favors for my husband's birthday party. This year I was so excited to receive them, popped them in the dishwasher to clean prior to giving away, and all the paint comes off. Well, the most prominent feature namely, it was a pic of yoda (he's a Star Wars fan). Was, being the operative word.

When I called to ask them to correct the issue, they only offered me a store credit, for the ones I washed. They told me that there's a notice somewhere saying they can't be washed in the dishwasher. I could not find it anywhere!! I only see them referred to as 'durable bar ware'. And seriously, who would want a glass that can't be washed?!

They are obviously offering a much inferior and defective product. And not willing to correct their errors. What I wanted was for them to print them properly and send to me prior to Oct 3, the event date. Which won't happen.

Why would I want a store credit for a defective product? And will they credit me for the cost of the imprinting that is now a wasted 50$! Plus shipping, another 40$? Even still, I actually don't want any more of their products, this has been so disappointing. They've ruined the surprise for my husband's bday and now I can't afford to buy him a proper gift since I'm out 150$ for some messed up glasses :(

Seriously bummed. Don't buy from them. Spend the extra 20$ to get something worth something from a better company. There are many competitors online and I plan to do my research before I buy them next year.

Reason of review: Bad quality.

Had an Experience with Discountmugs?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Sayreville, New Jersey, United States #1044452

THANKS A LOT I WON'T I JUST DELETED MY ORDER

You May Also Like

Discountmugs - Print is too small Discountmugs "I ordered wristbands for my husbands 85th birthday which is this coming Friday and received them last week, received them last week as I was in Florida and not home..." Read more Scentsy - Consultant has my warmers but won't send them to me Scentsy "I ordered myself and my manager stargazer warmers in january from a consultant who i know personally, underatamding it would be a a wait for the stargazers, i finally recieved..." Read more Case Boss - Sending some thing else instead of the item that we have ordered Case Boss "I have ordered Luxury 360 Phone Case - Frosted Blue / iPhone 6s Plusfor BD 39.99 .The Item was not received as promised..." Read more Michael Kors Jacket Review Michael Kors "Bought jacket Nov 20, 2016. Hardly wore it due to fuzzy lint balls formed from friction at pockets and sleeves. Body of jacket is green nylon quilted. Washed on delicate..." Read more Doublebitcash.com is a not good and bad too Doublebitcash "Beware of this company i purchased bitcoins and NEVER GOT them i purchased bitcoin from this company over 2 weeks ago and sill no bitcoins. Purchased Bitcoin miner, paid for..." Read more Pronto Insurance - Pronto Sucks Pronto Insurance "Pronto Sucks they are playing games they are in hopes you will move on not collect money owed for damages.. They don't answer or return calls claims adjusters or supervisors..." Read more Rustrepairpanels.com rocker panels don't fit Rustrepairpanels "Stay clear of this company. The paper thin aluminium panels they sell don't fit. Mine were too narrow to reach the fastening points on the inner rockers. I tried to..." Read more Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. Terminix "Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. My house has been covered by the Terminix..." Read more