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Advertised vs Delivered
Customer service
Delivery Service
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Update by user Apr 18, 2017

Promised item would arrive at a specific date. We paid extra to make sure it would arrive on time, but when the day arrived it turned out they hadn't even made the item. Claimed they would reimburse us, but never followed through.

Original review posted by user Apr 17, 2017

We placed an order with Discount Mugs to be used for an upcoming trade show. Even though we ordered weeks in advance, they kept changing the shipping date, so we called several times to make sure the order would be there on time.

The kept pushing the arrival date closer and closer to our show, so we went to great lengths to ensure that an order would be delivered the Friday before our trade show (it started the following Monday), even though it should have been there before given when we placed the order. We kept asking for a tracking number, but they kept telling us they would give that to us as soon as it shipped. Friday came around and we knew nothing of where the order was, so we called. It turns out that--despite our calling and checking in repeatedly--they hadn't bothered to make our order at all.

They said they could rush it and have it there by Monday, but that was the best they could do. We kept asking if they could overnight it so that it would be there on Saturday seeing as how it was supposed to already be there, and the show was scheduled to start that Monday, but they simply shrugged their shoulders and said there was nothing they could do, sorry. Our order, which we had placed several weeks before our trade show, got there on the first day of the show and with very little concern from Discount Mugs.

We asked about compensation and they agreed to get back to us, which they never did. Will not be using them again.

Product or Service Mentioned: Discountmugs Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $816.

Preferred solution: Full refund.

I didn't like: Communication, Not getting the product i needed, Having my order ignored, Crappy managers, Lack of follow through.

Company wrote 0 private or public responses to the review from Apr 17, 2017.
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