I conducted a summer program for teens and young adults and had them create and design a clothing line. They designed T-shirts and created a logo name. As a gift for completing the program, I ordered a sports bottle with their logo names on it from discount mugs. A very simple order, no logo designs just the name of their clothing line. I have ordered much more complicated stuff off the web and have never been this disappointed.
When I received the box, I was so excited to see the product. I opened it and noticed their was no invoice in the box. I really wanted this because it takes about a month to get your items and they didn't send an email confirmation so I forgot what I had ordered. I pulled out the first sports bottle and the print was 1/4 of an inch big. I wish I could say I was furious but what I was really was so disappointed. I couldn't believe that I waited all this time for this product. I immediately knew that I could never give this to my trainees. I opened the next hoping it would be better. Nope. 1/4 of an inch big. It was the equivalent size of the last line on a eye chart. My heart sank. There was no time to get something else and I really wanted to make this special for them so they would be inspired to create anything they wanted and see it become something bigger than they imagined.
Well after talking it over with my husband and going back to the website I realize that they stated on their webpage that the engraving dimension are 3 inches in Height. So clearly they made a mistake. I contacted them with pictures as they responded the words were too long so that's why they had to be resized. I responded if there was a character limit I would have reconsider the order. In addition, one of the products we ordered only had 3 letter. Yet this product size was still not 3inches big. They didn't respond to that. Oh let's not forget the 3 letter product was misspelled. So they did agree to redo that.
In a nutshell. They falsly advertised their product, they are unprofessional because they never sent an invoice or a confirmation email (normally an indication that something is fishy about the company even ebay sellers send an invoice) and when it was brought to their attention, they did nothing.