Cayce, South Carolina
1.2
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
1 comment

I will never purchase from this company again. I was a repeat customer, and last year I was satisfied with my purchase. I purchase personalized pint glasses as commemorative party favors for my husband's birthday party. This year I was so excited to receive them, popped them in the dishwasher to clean prior to giving away, and all the paint comes off. Well, the most prominent feature namely, it was a pic of yoda (he's a Star Wars fan). Was, being the operative word.

When I called to ask them to correct the issue, they only offered me a store credit, for the ones I washed. They told me that there's a notice somewhere saying they can't be washed in the dishwasher. I could not find it anywhere!! I only see them referred to as 'durable bar ware'. And seriously, who would want a glass that can't be washed?!

They are obviously offering a much inferior and defective product. And not willing to correct their errors. What I wanted was for them to print them properly and send to me prior to Oct 3, the event date. Which won't happen.

Why would I want a store credit for a defective product? And will they credit me for the cost of the imprinting that is now a wasted 50$! Plus shipping, another 40$? Even still, I actually don't want any more of their products, this has been so disappointing. They've ruined the surprise for my husband's bday and now I can't afford to buy him a proper gift since I'm out 150$ for some messed up glasses :(

Seriously bummed. Don't buy from them. Spend the extra 20$ to get something worth something from a better company. There are many competitors online and I plan to do my research before I buy them next year.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of discountmugs custom glass. Discountmugs needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned discountmugs custom glass in their reviews. You may find this information helpful for further shopping at Discountmugs.

Had an Experience with Discountmugs?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Sayreville, New Jersey, United States #1044452

THANKS A LOT I WON'T I JUST DELETED MY ORDER

You May Also Like

Saladmaster - Cookware Review Saladmaster "When I was introduced to salad master first time, I didn't get it.Even on the second dinner.Third dinner, it clicked, I'm very slow okay..." Read more V2 Cigarette - V2 Pro Series 3 half baked, leaky carts, deceitful customer service V2 Cigarette "I purchased a couple v2 Pro Series 3, wax cart, loose leaf cart and several e liquid carts. Not one of these items works properly or as advertised. Customer service..." Read more Zerowater - STRESSED to the LIMIT Zerowater "My experience is stressful with this product,.I have to either travel 2 hrs to Walmart to buy filters...or order online,.The eBay prices are off the wall,.for shipping,.Amazon prices for filters..." Read more Scentsy - DON'T buy the line of *** about "Be Part of My Team!" Scentsy "Don't become a Scentsy consultant. Unless you are willing to ruthlessly track people down to get them to buy more stuff that they absolutely don't need, and lie to people..." Read more Capital One - Rewards Customer Service Capital One "I am very displeased with the customer service in the rewards program. On August 30 i called to have my flight re-booked to hurricane Harvey, the Agent offered me a..." Read more Gifttree - Terrible service, embarrassing product! Gifttree "Gifttree provides terrible service and a completely embarrassing product! I wish I had read the reviews before ordering flowers for my mom's birthday through this company! I paid extra to..." Read more Partsgeek - Part Geek return Policy Warning Partsgeek "The consumer is going to pay. I ordered part # 113-127-25D (Fuel Pump) for my 1972 VW Beetle. The one in the picture on their web site is the correct..." Read more SkyCaddie / SkyTrak / SkyGolf.... Horrible Customer Service Skygolf "I recently had a shoulder injury that would require surgery and a 6 month recovery time frame. I have been a customer of SkyCaddie /SkyGolf for numerous years, owning all..." Read more