My daughters 5th birthday has been ruined by discountmugs order number (DM376157). I ordered mugs for a 5th bday party on july 1st. The final approval was given on July 16th and I was promised and guaranteed delivery by the 29th-30th. Eveytime I called and asked when the item will be shipped I was told by customer service (Hector, Betsy) it is being shipped today and when I complained why do I keep getting the same response, I got no answer. The item was finally shipped on July 28th with a delivery date of Aug. 2nd. when I called to speak to a manger (Von Quach) I was told she just went into a meeting and will call me back. No manager ever called me back and no one else bothered to follow up as well. I was led to believe that this company is legitimate and prides itself on customer service, what I found it is that is not true in any sense. I was given the run around with no help from anyone. I ask that this company's rating be changed to an F and all consumers know not to order anything from this company. My daughter was excited to give her friends a keepsake from her bday and now that cannot happen due to the poor service from discountmugs. ---------------------------------- Below is the email response I was given by a rep that states that I will have the mugs on the 30th the latest.
---------------------Response : It seems this order was shipped a day later than planned and it is scheduled to arrive 8/2. Unfortunately once an order is in transit I cannot have it expedited. If you choose that you do want this order please reject the delivery and we will issue you an in store credit once I have received the merchandise. I apologize for the delay.
Comment By : daniel
Date : 07-29-2010 10:08am
--------- Response : I have spoken with the production team and we will be shipping this order to arrive 7/30 the latest. I apologize for the delay. Cust Svc Comment By : daniel Date : 07-27-2010 10:35am -------------- When do you need it?: 7-29-10 Describe:My order has still not been shipped.I spoke to a rep on Friday and they advised that me they would expedite and have it shipped on friday, but as of 5PM today the order has still not been shipped. I need this order delivered by July 29th.
I am seeking a full refund and an apology for ruining my daughter's 5th bday that everyone in the family was looking forward to. My daughter was excited to give her friends a keepsake from her bday and now that cannot happen due to the poor service from discountmugs.
Review about: Discountmugs Shipping Service.