Discountmugs - Discount Mugs = you don't even get what you pay for...

This company is HORRIBLE! Do NOT use them!!! I ordered 50 coffee mugs with a simple single color logo printed on them and here's what I received:

+ Box 1 = 18 horribly printed mugs

+ Box 2 = 36 horribly printed mugs

+ Box 3 = 36 blank mugs

ALL mugs had spotty printing, wavy text, shadow images, chips, ink bleeds - everything bad you can imagine, these mugs had it! The one good thing about this company is the customer service. I worked with Markesha Lee who had a reprint rush ordered that arrived on time, the day before my event. However, I only received 18 (needed 50) and they were just as bad if not worse. Markesha was able to get me a full refund (rightfully so) but now I'm screwed with no promotional items for my event that's in less than 24 hours. Can you believe they didn't even offer to try on last print run, on top of a full refund, to save face? Unbelievable. I will NEVER use this company again and warn others.

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Price Affordability
Advertised vs Delivered
Value for money
Product or Service Quality
Delivery Service
Customer service
Discounts and Special Offers
Diversity of Products or Services

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Product or service
Coffee Mugs
Review category
review #927308

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