Los Angeles, California
Not resolved

This company is HORRIBLE! Do NOT use them!!! I ordered 50 coffee mugs with a simple single color logo printed on them and here's what I received:

+ Box 1 = 18 horribly printed mugs

+ Box 2 = 36 horribly printed mugs

+ Box 3 = 36 blank mugs

ALL mugs had spotty printing, wavy text, shadow images, chips, ink bleeds - everything bad you can imagine, these mugs had it! The one good thing about this company is the customer service. I worked with Markesha Lee who had a reprint rush ordered that arrived on time, the day before my event. However, I only received 18 (needed 50) and they were just as bad if not worse. Markesha was able to get me a full refund (rightfully so) but now I'm screwed with no promotional items for my event that's in less than 24 hours. Can you believe they didn't even offer to try on last print run, on top of a full refund, to save face? Unbelievable. I will NEVER use this company again and warn others.

Review about: Coffee Mugs.

Review #927308 is a subjective opinion of a user.

Delivery Service
Discounts and Special Offers
Product or Service Quality
Customer service
Diversity of Products or Services
Advertised vs Delivered
Price Affordability
Value for money
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Let the company propose a solution

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