Be aware that Discount Mugs affixes a sticker on all products, including pens. The sticker is adhesive based and is not easily removed.
Unless you want to advertise for them you should pick a different promotional company. Discount Mugs says the stickers are policy and included in their terms.
You cannot order or have products replaced that do not have their name...I ended up throwing the product away due to the difficulty of removing their stickers.The product was a reasonable quality and did look good, other than the sticker. I also had no issues contacting customer service, but there was nothing they could do to resolve the issue.
Monetary Loss: $400.