I am so EXTREMELY disappointed with discountmugs. I had ordered a large quantity of personalized mugs more than 6 weeks before my deadline as to avoid the heinous $750 rush charge. One would think that would be enough time! I received an email with an estimated...Read more
Ordered 28 custom printed logo mugs. 80% of them are poorly printed...the printing is uneven, areas of the mug did not take the ink (unprinted areas), a line of text is wavy, not straight. Unlike other reviewers, I did reach someone by phone. They want me take multiple...Read more
I place my $700 + order on Friday. On Monday I received an on-line offer for a large % off of my NEXT order. Well, since I was not planning on placing another order anytime soon so I called the company and asked that the reduction be placed on FRiday's order. They...Read more
Discountmugs Bag Review
Printed canvas bags, received bags with a smeared, unclear image. Upon contacting the company I was told the proof doesn't guarantee the image will printed will be clear. Offered a $25 coupon off my next order. Do not order from this company.
Discountmugs Customer Care Review
Discount mugs has been the worst experience. The supervisor Lucy is the worst they come. Very rude and insulting. I placed a reorder for 12 shirts, 1 color imprint only and still waiting and its been 12 days. My company constantly places orders on a continuos which brings business and the way we were treated today by Lucy will be known to others.
Discountmugs Mug Review
Worst service ever send me wrong mugs charges 2 times and print was smudged. Don't want to do anything about that
Baseball Caps Review
Had been doing business with discountmugs for sometime. Had a printing issue. Sent my product back. Never got a refund. Customer service is aweful. The person whom printed our order should be fired. No quality control. Ill be going to my bank today to dispute the money they owe. If u use this place at some point ull be sorry u did!!!
We ordered custom printed mugs a month ago. Order showed in process 2 weeks ago with expected delivery date. On that date I went online to check status and it showed "pending approval". My account showed approval done 3 weeks ago. I called and they informed me they...Read more
False advertisement of mugs ! 1. You order a 10oz. Mug and you receive only a 5 oz mug. 2. You order a count of 36, they send you 35. 3. Print quality is none . . .1/3 of your order is smeared. 4. The paint is non adhering to the mugs. 5. CUSTOMER SERVICE IS NOT THERE!...Read more
If I could give negative stars, I would! This company took 8 days to make our 40 wine glasses, 36 coffee mugs and 50 coasters. Then another 6 days for shipping. I can't even begin to explain the terrible quality of product that arrived. Half of our logo & writing was...Read more
Never use this company. We order 70 pint glasses and had them delivered to us pack stacked on each other three different times. Every time they were broken. We asked to speak to the shipping manager and were told that they do not take calls. We sent several emails...Read more
After paying a premium to expedite an order, I was sent an email that my order was put on hold due to an authorization required to print a 3rd party logo. After emailing the authorization and assured it was approved, I received a barrage of text messages and emails...Read more
I Placed my order 8 days ago and still no proof for review should of been 24-48 hours. I Contacted them 4 times and told the same thing that my message was being expedited and I would have a proof the next day. 4 days pass and 4 calls later and still no proof. Finally...Read more
Placed my order 8 days ago and still no proof for review. Contacted them 4 times and told the same thing that my message was being expedited and I would have a proof the next day. 4 days pass and 4 calls later and still no proof. Finally got the proof on day 8 and now...Read more
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