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Placed my order 8 days ago and still no proof for review. Contacted them 4 times and told the same thing that my message was being expedited and I would have a proof the next day. 4 days pass and 4 calls later and still no proof. Finally got the proof on day 8 and now...
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2.0
#1063894
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I purchased 100 shot glasses for my baby shower. The date was April 8th. I called to tell them the date in the proof was April 11th. The said since I approved a proof, there was nothing they could do. No refund, no partial refund,no credit,no nothing..even though their...
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1.0
#1062059
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Discountmugs - Print is too small
I ordered wristbands for my husbands 85th birthday which is this coming Friday and received them last week, received them last week as I was in Florida and not home in NJ before... the print is too small for a group at his age I am so disappointed the party is friday...
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#1044145
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Discountmugs Bag Review

Discountmugs
#1027757
2.7
Printed canvas bags, received bags with a smeared, unclear image. Upon contacting the company I was told the proof doesn't guarantee the image will printed will be clear. Offered a $25 coupon off my next order. Do not order from this company.
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Discountmugs Customer Care Review

Discountmugs
#928025
1.0
Discount mugs has been the worst experience. The supervisor Lucy is the worst they come. Very rude and insulting. I placed a reorder for 12 shirts, 1 color imprint only and still waiting and its been 12 days. My company constantly places orders on a continuos which brings business and the way we were treated today by Lucy will be known to others.
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Discountmugs Mug Review

Discountmugs
#911897
1.0
Worst service ever send me wrong mugs charges 2 times and print was smudged. Don't want to do anything about that
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Baseball Caps Review

Discountmugs
#878847
1.0
Had been doing business with discountmugs for sometime. Had a printing issue. Sent my product back. Never got a refund. Customer service is aweful. The person whom printed our order should be fired. No quality control. Ill be going to my bank today to dispute the money they owe. If u use this place at some point ull be sorry u did!!!
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I had been doing business with Discount Mugs for years. Unfortunately, I will no longer be using them. They recently shipped me a product which was printed in the wrong color (Black on Royal Blue instead of white on royal blue). They claim that I accepted a proof,...
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2.0
#1042876
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We placed an order with Discount Mugs to be used for an upcoming trade show. Even though we ordered weeks in advance, they kept changing the shipping date, so we called several times to make sure the order would be there on time. The kept pushing the arrival date...
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1.0
I didn't like
  • Not getting the product i needed
  • Having my order ignored
  • Lack of follow through
#1035287
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I am really disappointment that I had such a bad experience with them, and I have never left a bad review about a company but I feel I need to share my experience. I was ordering water bottles for my company, and a representative talked me into ordering 120 instead of...
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1.9
I didn't like
  • Delivery
  • Change of delivery date no prior notice
  • No willingness to help
#1024521
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Awful customer service and bait and switch with production timelines. It took 7 days after paying to get a proof then their promised delivery date (after you've already paid) gets pushed back 20 DAYS. They try to get you to then pay for expedited services to meet your...
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2.3
I liked
  • Good prices
I didn't like
  • Communication
  • Change of delivery date no prior notice
  • Bait and switch
#999237
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Discountmugs - I am very Disappointed
Discountmugs - I am very Disappointed
Order Number: DM2581916 I made my order online. Customized Polo T-shirts logo imprinted in the left sleeve. When I received a proof for approval in my email, I denied because the imprint was in the front. I called CS and reorganized my order with the logo imprinted on...
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#986058
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I wanted to order some custom mugs for a party, and of course only thought of it with about 10 days to the party. I visited various sites and made many calls- everyone said it was too soon and that they could not fill an order so quickly. Then I came across discount...
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4.0
#978726
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Tried to place an order for some pens. My rep kept asking me if I needed to order anything else - saying he was used to $5K-$10K orders (sorry, my order is only $300). Obviously it wasn't worth their time... After my rep kept my order in "art delay" for three days, he...
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2.4
I liked
  • Selection
  • Prices
I didn't like
  • Customer service
  • Not getting the product i needed
  • Lack of follow through
#972044
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