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1.9 Based on 35 reviews
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Lucy is a nasty and selfish call of a supervisor. Worst experiece ever!!!

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Discount mugs has been the worst experience. The supervisor Lucy is the worst they come. Very rude and insulting. I placed a reorder for 12 shirts, 1 color imprint only and still waiting and its been 12 days. My company constantly places orders on a continuos which brings business and the way we were treated today by Lucy will be known to others.

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Discountmugs - Discount Mugs = you don't even get what you pay for...
1 of 9

This company is HORRIBLE! Do NOT use them!!! I ordered 50 coffee mugs with a simple single color logo printed on them and here's what I received: + Box 1 = 18 horribly printed mugs + Box 2 = 36 horribly printed mugs + Box 3 = 36 blank mugs ALL mugs had spotty printing, wavy text, shadow images, chips, ink bleeds - everything bad you can imagine, these mugs had it! The one good thing about this company is the customer service. I worked with... Read more

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So I have ordered key chains and pens in the past. May not be a lot of money to some but it was close to $800. I ordered some more key chains on august 31st. $384. So that's like almost $1200. They said they will be here around september 8th,9th. I called on the the 12th to see where they were. She said that they were delayed and will be here on the 19th. I got an email on the 16th saying that item has been discontinued! Huh???????? Why didn't... Read more

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Discountmugs - Incompetent Company
1 of 2

I requested 9 mugs as samples so we could pick which one we wanted; for a potential order of 10,000 I assumed they would give us free samples. They did not; each mug was charged for, and each mug additionally charged $5 or $8 for shipping. $63 in shipping charges! And THEN, they wrapped each mug in a single sheet of bubble wrap, and put them all in a large box with no additional protection. I'm amazed that only three of the nine mugs broke! They... Read more

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My order was simple: 6 dozen custom mugs. I even did and submitted the artwork to insure it accuracy, of which the backside of the mug of was a list of two columns of dates and cities. From then on it was a *** shoot with this company. Email requests for approval that didn't work, incorrect designs, photos too small to be proofed properly, excessive damage in shipment, etc. After the order arrived, I now find that they had fiddled with my list,... Read more

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Worst service ever send me wrong mugs charges 2 times and print was smudged. Don't want to do anything about that

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We ordered 60 shirts from discountmugs. After 60 days the lettering began to fade. I called them and was told they couldnt do anything about them after 30 days. Scam Scam Scam! Read more

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I ordered 100 coffee mugs for our business. Of these 100 only 35 are usable and these are not great quality printing. One month later I am still waiting on my replacements. I also ordered 85 glass mugs for an event, of these 28 need to be replaced for bad print quality. All of them have the logo a little off center but I disregarded this due to time constraint. They quicly sent me the 28 replacements and of these 10 are still unusable. They now... Read more

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I should say that it was my fault for not getting to this page before dealing with discountmugs.com. I made an order with two parts of art. They delivered an art proof that was missing one part of the logo. Of course before they e-mailed the wrong art proof they had already taken the money from my bank account. So when I tried to cancel the order that they made look wrong, they said there will be a %5 art fee. That fee is supposedly for the... Read more

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