Discountmugs
Discountmugs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discountmugs has 1.9 star rating based on 119 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection, Price, Affordable and quick delivery.
Cons: Customer service, Change of delivery date no prior notice, Delivery.Recent recommendations regarding this business are as follows: "I am pleased to report I recieved my product after emailing with the president of Discount Mugs.", "Use 4 imprint", "Don’t buy anything that works by batteries or suppose to work at all", "Do not purchase from this company", "Avoid this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discountmugs has 1.9 star rating based on 119 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection, Price, Affordable and quick delivery.
Cons: Customer service, Change of delivery date no prior notice, Delivery.Recent recommendations regarding this business are as follows: "I am pleased to report I recieved my product after emailing with the president of Discount Mugs.", "Use 4 imprint", "Don’t buy anything that works by batteries or suppose to work at all", "Do not purchase from this company", "Avoid this company".
Most users ask Discountmugs for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
I have not received confirmation of my shipment
User's recommendation: I am pleased to report I recieved my product after emailing with the president of Discount Mugs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Defective Product
Company resolved the issue.
I will try to summarize my issue, what's more important is the response from Discount Mugs.
I ordered approximately 120 glasses with our non-profit logo and lettering to give away at our charity golf tournament. We handed out about 85-90 glasses.
Note that I ordered these glasses 3 months prior to our event to take advantage of a 20% discount that ended 2/28/23. I rec'd the glasses and inspected them and they were fine.
A week after our event on 5/5/23 I rec'd a text from another member of our organization along with a picture of what her 2 glasses looked like after going through 1 dishwasher cycle. Part of the logos and lettering on both glasses had peeled off. I then took 2 glasses from our remaining and washed them the logo and lettering on one of them peeled off.
I then heard from 3 others who had the same thing happen to their glasses.
I reached out to Customer service, and they asked to supply pictures. I did so of 3 glasses that the logo was defective. I rec'd an email back the next day first saying that my dispute was beyond the time frame for any disputes, but they said they would see what they could do. The next day I rec'd a follow up saying that they would offer an online credit for the 3 glasses that were defective.
That credit would only be good for 3 months. They said they would also give us a credit for any additional pictures we could provide.
So, what they were saying is that if I could reach out to everyone who rec'd a glass and had an issue please send me a pic. Then even after accomplishing this virtually impossible task all I would have is an 3 month online credit.
Our organization only orders promotional items for our yearly golf tournament so to take advantage of the 3-month credit I would need to order something before August 2023 for an event next May 2024. And what if that item was found to be defective after our May 2024 tournament.
I have about 60 glasses in boxes that are useless.
I am not going to give out glasses to our members or guests at our meetings that potentially will peel off. Now I could dish wash the remaining glasses and then send pics to DM but what if in some cases the logo peels off after 2, 3 or more washes and if I was able to send pics and DM gave me a credit again it would only be for 3 months which is totally useless for our organization.
I detailed all of this in a lengthy email to DM CS and they replied like they didn't even read my email because after telling them i would be unable to use any online credit in 3 months time they offered. They said if I could provide 15-20 pics of proof, they would offer an additional 20% credit again with the 3-month expiration which again is useless for our organization. So now our organization has given out defective items to our golfers and I have about 60 more glasses that I might as well donate to Goodwill since I do not know which ones our logo will peel off in future dish washes.
I told DM to remove my contact information and I plan on unsubscribing from their promotional email listing the next time I get an email.
Take a chance and you may get the item you pay but if you want to get your moneys worth use ANY other promotional company and save face by staying away from Discount Mugs.
I should have known. Don't trust a company with "discount" in its name.
Turns our that's what you get. James
- Available items
- Quality of products vs description of products
Preferred solution: Full refund
User's recommendation: Use 4 imprint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Guaiba, Rio Grande Do SulReturn
Preferred solution: Full refund or credit
User's recommendation: Don’t buy anything that works by batteries or suppose to work at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate shipment due to late communication from discount mugs regarding cup color out of stock
Preferred solution: Full refund
Mugs destroyed, first light run in dishwasher
Preferred solution: Full refund
User's recommendation: Do not purchase from this company
Worst.Vendor.EVER
- Every-single-thing
Y'all Ripped Me Off
Back in August of 2021, I order thirty-six (36) cobalt blue coffee mugs for a Fiftieth College Reunion.
The printing was in bright yellow and placed on opposite sides of the mug. I presented at least one each to my classmates and everyone was thrilled with this small token.
I brought four (4) of the mugs home with me and placed them in the dishwasher.
I was appalled to find that the printing on the mugs had virtually washed off almost completely. They were ruined.
I spent over $250.00 on these mugs only to find out that the quality for the lettering was completely unacceptable.
You ripped me off. You stole over $250.00 from me and all of my classmates will have the same problem. The importance of the keepsake is diminished by the poor qualitiy.
I want my money back.
All of it. If there are any questions about my order and the quality of the item after the fact, then you are free to call me at 404.234.4745 at anytime.
Let me say this one more time: I want my money back.
Rick Whitney
Terrible service
Placed a order for 110 golf divot tools (blank) on Sept 3rd. Paid extra shipping for guarantee delivery Sept 7th.
Golf tournament was Sept 12 and i needed to engrave on divot tools. They finally showed up on Sept 17th after the tournament was over. Emailed sales rep on Sept 8th, 9th and asked where order was. No response.
Wrote a customer service ticket on Sept 10th, saying to cancel order. No response. called sept 13th, talked to a rep. said she will cancel order and refund card.
Sept 15th i get an email that order has shipped. Called right away. They said cant stop order now it is too late But will refund card and just send back when you recieve. Now they will not answer or call me back and i have 110 divot tools i do not need.
And no refund.
This company isa joke. III
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware
- Not getting the product i needed
- Promised a refund never got it
- Change of delivery date no prior notice
Preferred solution: Full refund
Ripped off from buying mugs
Preferred solution: Full refund
User's recommendation: Avoid this company
Ripped us off
This is a cautionary statement about the consequences of trusting shoddy companies, and how they can wreak havoc on your business. Our company recently placed a $20k order for promotional mugs with this company because their prices appeared unbeatable!
Shipping was supposed to be around 800$, so it all seemed very reasonable until we realized what happened: The wrong logo got sent in our shipment - not even close! Upon contacting them to make the situation right for us, they offered us a $75 credit for their store along with 108 mugs. This is after we spent up to $28,000 with their company. This is not any kind of refund, and its not remotely a way to make the situation right on their end.
THIS IS A REFUSAL TO HELP.
Do not do business with them. THEY WILL TAKE AND RUN WITH YOUR MONEY!
Preferred solution: Full refund
Ripped us off
User's recommendation: DO NOT USE THEM!!
Ripped off for thousands of dollars
Preferred solution: Full refund
User's recommendation: Unless you want to get robbed
Color in logo incorrect after confirming.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuper Disappointed!
- Easy to order
- Never let me know they put my order on hold
- Never received the product
- Left me on hold for 20 minutes then disconnected me twice
Preferred solution: Full refund
User's recommendation: Go somewhere else... you will just waste your time
Never use this company
Preferred solution: Full refund
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Did you get a refund? I only discovered your review after the mugs had already shipped. So, I put a couple in the dishwasher and had the same problem.