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1.9 Based on 30 reviews
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We ordered 60 shirts from discountmugs. After 60 days the lettering began to fade. I called them and was told they couldnt do anything about them after 30 days. Scam Scam Scam!

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I ordered 100 coffee mugs for our business. Of these 100 only 35 are usable and these are not great quality printing. One month later I am still waiting on my replacements. I also ordered 85 glass mugs for an event, of these 28 need to be replaced for bad print quality. All of them have the logo a little off center but I disregarded this due to time constraint. They quicly sent me the 28 replacements and of these 10 are still unusable. They now... Read more

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I should say that it was my fault for not getting to this page before dealing with discountmugs.com. I made an order with two parts of art. They delivered an art proof that was missing one part of the logo. Of course before they e-mailed the wrong art proof they had already taken the money from my bank account. So when I tried to cancel the order that they made look wrong, they said there will be a %5 art fee. That fee is supposedly for the... Read more

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I ordered personalized luggage tags for children's backpack give-away 3 weeks in advance, was asured on 3 different phone calls, one with Michelle, one with Sinnika and one with a customer service manager at ext 1330 that they would arrive on time - guess what they lied EVER SINGLE TIME THEY SPOKE TO ME. The last call they told me "oh sorry the tags have already shipped but they wont be there for 5 days" - I paid $25 for Fedex delivery - what a... Read more

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Had been doing business with discountmugs for sometime. Had a printing issue. Sent my product back. Never got a refund. Customer service is aweful. The person whom printed our order should be fired. No quality control. Ill be going to my bank today to dispute the money they owe. If u use this place at some point ull be sorry u did!!!

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Terrible. I got cups made. They were supposed to arrive yesterday. Event is today and no cups have arrived. I called and they haven't even been made, yet they guaranteed delivery yesterday. Spend your money elsewhere. Read more

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Took order couldn't make the deadline I learned the day the shirts were suppose to arrive that they had a issue with the ink. No one ever called or emailed me,then they wanted to charge me 20.00 bucks to cancel the order!!! And it was their fault i had to cancel my sons shirts for his birthday party!! Bad Buisness!!

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Discount Mugs is a terrible company. Sales people accept orders when they know full well their manufacturing facility will almost never meet the deadline. Typical excuse offered: "A machine went down for a few days." Are you kidding me? Straight up lie by my sales agent who always sought to lay blame on anyone but himself. NEVER, EVER DO BUSINESS WITH THIS COMPANY. You're better off paying a higher price to a vendor closer to home whose business... Read more

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Spoke to a customer service representative prior to producing a cup for an event to ensure on time delivery. Spent hundreds of dollars on custom design for a full color cup. This was set to be the highlight of my event! 2 days prior to event was informed that the cup would not deliver on time leaving me completely out of luck. The vendor could offer me no resolution and wasn't exactly apologetic for the delay. I wouldn't have even know had I not... Read more

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Super bad quality, NOT helping solve the problem and will NOT credit me or give me my money back. I ordered hats, shirts and logo glasses and all were incorrect and glasses logo started peeling after one week. Please find someone local and support a local business even if it cost more. In the long run it will be cheaper. Dicountmugs.com cost me over 500 dollars and now I have to re-do everything again. This is all super bad for me and my time... Read more

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